After the initial commitment, all programs are on a month-to-month basis. Cancellation notice needs to be submitted latest by the 15th of the month. If cancellation notice is received after the 15th of the month, lessons will be stopped at the end of the following month.
You can freeze your lessons for up to three months without giving an advanced notice. Freezing notice needs to be submitted before requested freezing period starts. In order to freeze your lessons, a return date is required. If you want to stop your lessons for more than three months, we recommend to cancel the lessons instead and re-register once you are ready to start again. In order to cancel your lessons, cancellation notice needs to be submitted latest by the 15th of the month. If cancellation notice is received after the 15th of the month, lessons will be stopped at the end of the following month.
If you have remaining lessons that you can not attend, you can choose one of the following four options:
We can change the day and time for your remaining lessons to a more convenient time
You can sign up for our group make-up lessons held at any time throughout the next 6 months to make up for your remaining lessons you won’t be able to attend. To sign up for our make-up classes, please visit: https://www.modernmusicpasadena.com/booking/
The remaining lessons can be taught virtually as live online lessons (in case of moving to another city)
If none of the previous options would work for you, we will issue a gift certificate for one month of music lessons that you can use whenever you want to start your lessons again. This gift certificate is also transferrable and you can give it to family members or friends as well.
The freezing duration needs to be at least one month long (4 lessons). When missing up to 3 lessons, we recommend to schedule make-up lessons instead using our online booking system at https://www.modernmusicpasadena.com/booking/. We offer unlimited make-up lessons.
I want to freeze my lessons and I’m certain I want to continue in a few months, but I’m not exactly sure when I can start my lessons again. What should I do?
If you are unsure about your return date, we recommend to select a return date that will most likely work for you. Before your return date is approaching, we will reach out to you about starting your lessons again. If you are not ready to start your lessons again by then, just let us know for how much longer you would like to freeze your lessons.
I only want to stop my lessons for a month or two. Do I need to cancel my lessons or is there another option?
If you only want to pause your lessons for up to two months, you can freeze your lessons instead of cancelling them. Please click here for more information about freezing your lessons)
Just contact us at email@example.com and we will send you a short cancellation form to fill out